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Not finding what you demand?

Try the Get Assistance app!

If you lot run into problems trying to connect to a Bluetooth device, hither are some troubleshooting steps to try.

Before y'all start

Bank check these things before y'all kickoff troubleshooting Bluetooth on your device:

Bank check your product data

If you're setting upwards a new device and Bluetooth is missing, check the product specifications to make sure information technology has Bluetooth capabilities. Some devices don't have Bluetooth.

Brand certain Bluetooth is turned on

If you're using a laptop with a physical Bluetooth switch on the body, make sure information technology'southward switched on.

In Windows xi, at that place are two ways to cheque if Bluetooth is turned on. Here's how:

• Cheque in the taskbar. Select the Network icon on the correct side of the taskbar, look for the Bluetooth quick setting, then selectBluetoothto turn it on. You'll come across "Not continued" if your Windows eleven device isn't paired to any Bluetooth accessories.

• Check in Settings. Select theStartpush button, and so enter settings. SelectSettings>Bluetooth & devices. Make sureBluetoothis turned on.

Note:When you plow Bluetooth on in Settings, the following message appears immediately:
"Discoverable as <computer_name>"

Bank check your Bluetooth device

Make sure your Bluetooth device is turned on, is charged or has fresh batteries, and is in range of your PC. Then, try the following:

• Plow off your Bluetooth device, expect a few seconds, then turn it back on.

• Make certain your Bluetooth device is in range. If your Bluetooth device is unresponsive or sluggish, check to brand sure information technology's non as well close to any other USB device that's plugged into a USB 3.0 port. Unshielded USB devices tin can sometimes interfere with Bluetooth connections.

Check your PC

On the PC you want to pair to:

• Make sure airplane mode is off:Select the Network icon on the right side of the taskbar, then make sure theAirplane modequick setting is turned off.

• Plow Bluetooth on and off:SelectOffset, then type settings. SelectSettings>Bluetooth & devices. Plough offBluetooth, wait a few seconds, so plow information technology back on.

• Remove the Bluetooth device, so add it again: SelectFirst, then enter settings. SelectSettings>Bluetooth & devices > Devices. InDevices, select More than options (the three vertical dots) for the Bluetooth device yous're having problems connecting to, so selectRemove device> Yes. To acquire more nigh pairing your Bluetooth device again, come across Connect a Bluetooth device.

When Bluetooth doesn't work or the Bluetooth icon is missing

Try these steps if your Bluetooth isn't working. Here are some other common problems:

• The Bluetooth icon is missing or Bluetooth can't be turned on or off.

• Bluetooth doesn't piece of work afterward a Windows update is installed.

• Bluetooth doesn't work afterward you upgrade to Windows eleven from Windows 10.

• Bluetooth doesn't appear in Device Manager, and at that place are no unknown devices listed.

To get started, select a heading to encounter more info.

SelectOutset, then enter settings. SelectSettings>System > Troubleshoot> Other troubleshooters. Next to Bluetooth, selectRun and follow the instructions.

Open Troubleshoot settings

If you recently upgraded to Windows xi or installed Windows 11 updates, the current commuter may have been designed for an earlier version of Windows. To automatically check for driver updates:

1. Select Search on the taskbar, search forDevice Manager, and so selectDevice Directorfrom the list of results.

2. In Device Manager, selectBluetooth, and then select the Bluetooth adapter name, which may include the discussion "radio."

3. Press and hold (or correct-click) the Bluetooth adapter, so selectUpdate driver >Search automatically for updated driver software. Follow the steps, and so selectClose.

4. Later installing the updated commuter, select theStartpush button, selectAbility>Restart if you're prompted to restart, and so check whether that fixes the connection issue.

If Windows can't find a new Bluetooth driver, visit the PC manufacturer's website and download the latest Bluetooth driver from in that location.

Important:An outdated or incompatible commuter is one of the nigh common causes of Bluetooth connection problems.

To manually install the Bluetooth commuter:

Go to your PC manufacturer's website and download the latest driver. Then do one of the following:

• If yous downloaded an executable (.exe) file, just double-click the file to run it and install the drivers. That should be all yous demand to exercise.

• If you downloaded individual files, and at to the lowest degree 1 file has an .inf file name extension and another has a .sys extension, exercise the following:

  1. Select Search on the taskbar, typeDevice Manager, then selectDevice Director from the list of results.

  2. In Device Manager, selectBluetooth > the Bluetooth adapter proper noun. (If it's non listed in that location, check inOther devices.)

  3. Press and hold (or right-click) the network adapter, and then selectUpdate driver >Browse my computer for drivers.

  4. SelectScan, select the location where the driver files are stored, and so selectOK.

  5. SelectNext, and follow the steps to install the driver. When the installation is finished, selectClose.

  6. Later on you've updated the commuter, select theStartpush button, selectPower>Restart if you're prompted to restart, and check whether that fixes the connection outcome.

If you don't run across the Bluetooth icon, but Bluetooth does appear in Device Director, try to uninstall the Bluetooth adapter, and so trigger an automatic reinstall. Hither's how:

1. Select Search on the taskbar, enterdevice manager, then selectDevice Managerfrom the results.

2. In Device Manager, selectBluetooth. Press and agree (or right-click) the Bluetooth adapter name (which may include the word "radio"), and selectUninstall device > Uninstall.

3. SelectOutset, so selectAbility>Shut down.

4. After your device shuts down, wait a few seconds, and and then plough information technology back on. Windows will attempt to reinstall the driver.

5. If Windows doesn't reinstall the driver automatically, open up Device Manager and selectActiveness >Scan for hardware changes.

Note: You may demand to contact your PC or other hardware manufacturer to go the latest drivers for your Bluetooth adapter.

If these steps don't set up your Bluetooth problem, use Windows Feedback Hub to file a bug. This helps Microsoft determine the root cause of the problem.

Include details about what you were doing or specific steps you were taking when the problem occurred. For instance, if yous started having Bluetooth problems after updating Windows or changing Windows versions, include this info.

Open Feedback Hub

Notation:If your schoolhouse or workplace manages your device and you don't see the Bluetooth icon, it may be disabled by your organization. Check with your IT back up person.

Troubleshoot problems with Bluetooth accessories

If you can plough on Bluetooth but having problems pairing or using a Bluetooth accompaniment, endeavour the post-obit steps to attempt to gear up mutual problems with Bluetooth accessories.

Yous should as well check your Bluetooth device manufacturer'southward website—especially if you take other Bluetooth devices that are working. The device manufacturer will probably have more detailed, product-specific information and troubleshooting steps.

To get started, select a heading to see more info.

• If you're prompted to enter a PIN to use your device, just you don't know the PIN:

  • Check the device's documentation for a pin, or look for one on the device itself.

  • Endeavour0000or1234.

• If you're prompted to enter a Pin, but you don't see a place to enter i on your PC'due south screen, type0000 on your Bluetooth keyboard and press Enter.

• Effort to remove the device, and then pair it again. Your device might be paired, but not continued—Bluetooth keyboards, mice, and pens connect only when necessary.
  To remove a Bluetooth device, select theStart push button, and so enter settings. SelectSettings>Bluetooth & devices > Devices. InDevices, select More options (the iii vertical dots) for the Bluetooth device that's paired but non working, then selectRemove device> Yep. Afterwards that, pair the device again. For more info on pairing devices, see Connect a Bluetooth device.

If you're having issues connecting a Bluetooth audio device or hearing sound:

• Make sure the audio device is within range of your PC.

• Brand sure the audio is playing through the Bluetooth device. SelectGet-go, then enter settings. SelectSettings>Organization>Sound. Select Cull where to play audio then select the Bluetooth device.

• If your Bluetooth device displays every bitPaired in Settings > Bluetooth & devices > Devices, but you can't hear audio, make sure information technology's connected. InDevices, select More than options (the three vertical dots) adjacent to the device, and and then selectConnect.

• Try to remove the Bluetooth device, and so pair information technology once again. To remove a device, selectBeginning, then enter settings. SelectSettings>Bluetooth & devices > Devices. InDevices, select More options (the three vertical dots) for the Bluetooth device that's paired only non working, then selectRemove device> Yep. After that, pair the device again. For more info on pairing devices, meet Connect a Bluetooth device.

If your device is connected, but the sound quality is poor:

• Make sure the audio is playing through the Bluetooth device. SelectStart, then enter settings. SelectSettings>System>Audio. InChoose where to play sound, select the Bluetooth sound device.

• Pause other things that might exist using Bluetooth, such as file-sharing over Bluetooth. For more than info, see Fix sound problems in Windows.

• Verify that stereo is selected for the Bluetooth device to ensure the all-time quality audio. To exercise this:

  1. On the right side of the taskbar, clickVolume, and then select Manage audio devices (>) to choose a playback device.

  2. Select the Bluetooth device, and make sure theStereo choice is selected. (The lower-audio quality option isHands-Free.)

  3. If stereo is not available as an choice, remove the device inSettings>Bluetooth & devices > Devices, and and then add the device again. Then, check theVolumeconsole again to make sure that stereo is selected.

File sharing

If y'all're having problems sharing files over Bluetooth:

• Try using nearby sharing. Learn more nigh nearby sharing

• Make certain Bluetooth is turned on for both the sending and receiving device. For more than info, see Share files over Bluetooth.

Notation:Nearby sharing is available on Windows 10 (version 1803 and later) and on Windows 11.

Phones

The Pin should appear on your phone screen or computer screen. Confirm that you lot're seeing the correct PIN on both devices.

Movement controllers

For help troubleshooting issues with Bluetooth-connected motion controllers, see Controllers in Windows Mixed Reality.

Fitness trackers

For assist troubleshooting problems with Bluetooth-continued fettle trackers, meet your device manufacturer'southward instructions.

If you've tried the steps in this article or don't come across a solution to the problem, utilize Windows Feedback Hub to file a bug. This helps Microsoft determine the root cause of the problem.

Include specific details well-nigh what you lot were doing when the problem occurred. For instance, if y'all started having Bluetooth bug after updating Windows or irresolute Windows versions, include this info.

Open Feedback Hub

Not finding what you demand?

Try the Go Assist app!

If you run into issues trying to connect to a Bluetooth device, here are some troubleshooting steps to try.

Before you showtime

Check these things earlier you start troubleshooting Bluetooth on your device:

Cheque your production information

If you're setting up a new device and Bluetooth is missing, check the production specifications to make sure information technology has Bluetooth capabilities. Some devices don't have Bluetooth.

Make certain Bluetooth is turned on

If you're using a laptop with a physical Bluetooth switch on the body, make certain information technology's switched on.

In Windows 10, there are two ways to bank check if Bluetooth is turned on. Here's how:

• Cheque in the taskbar. Select action middle ( or ). If you lot don't run into Bluetooth, select Expand to reveal Bluetooth , and then select Bluetoothto plough information technology on. You lot'll see "Not connected" if your Windows 10 device isn't paired to whatsoever Bluetooth accessories.

• Cheque in Settings. Select Select the Start  button, then select Settings  > Devices  > Bluetooth & other devices . Make sure Bluetooth is turned on.

Notes:

• When you lot plough Bluetooth on in Settings, the post-obit message appears immediately:

• "Now discoverable as <computer_name>"

Check your Bluetooth device

Brand sure your device is turned on, is charged or has fresh batteries, and is in range of the PC you want to connect to. And then, effort the following:

• Plough off your Bluetooth device, look a few seconds, then turn it back on.

• Make certain your Bluetooth device is in range. If your Bluetooth device is unresponsive or sluggish, check to make sure it's not too close to any other USB device that'due south plugged into a USB three.0 port. Unshielded USB devices can sometimes interfere with Bluetooth connections.

Check your PC

On the PC you want to pair to:

• Make sure airplane manner is off: Select First, then select Settings > Network & Internet  > Plane way . Make certain Plane modeis turned off.

• Plough Bluetooth on and off: Select Start , then select Settings > Devices  > Bluetooth & other devices . Plough off Bluetooth, wait a few seconds, then plough it back on.

• Remove the Bluetooth device, then add it again: Select Start , then select Settings > Devices  > Bluetooth & other devices .. In Bluetooth, select the device yous're having problems connecting to, and then select Remove device > Yes. To larn more than most pairing your Bluetooth device again, come across Connect a Bluetooth device.

When Bluetooth doesn't piece of work or the Bluetooth icon is missing

Try these steps if your Bluetooth isn't working. Here are some other common problems:

• The Bluetooth icon is missing or Bluetooth can't be turned on or off.

• Bluetooth doesn't work after a Windows 10 update is installed.

• Bluetooth doesn't work after you upgrade to Windows ten from Windows 8.1 or Windows 7.

• Bluetooth doesn't appear in Device Manager, and there are no unknown devices listed.

To get started, select a heading to encounter more than info.

Select Commencement , then select Settings > Update & Security  > Troubleshoot . InDetect and fix other issues, select Bluetooth, and and so select Run the troubleshooter and follow the instructions.

Open Troubleshoot settings

If you lot recently upgraded to Windows 10 or installed Windows 10 updates, the current commuter may accept been designed for an earlier version of Windows. To automatically bank check for commuter updates:

1. In the search box on the taskbar, search forDevice Director, and and then select Device Manager from the list of results.

2. In Device Director, select Bluetooth, then select the Bluetooth adapter proper noun, which may include the word "radio."

3. Press and hold (or correct-click) the Bluetooth adapter, and then select Update driver > Search automatically for updated driver software. Follow the steps, and then select Close.

4. After installing the updated driver, select the Kickoff  button, select Ability > Restart if you're prompted to restart, and so cheque whether that fixes the connexion issue.

If Windows can't find a new Bluetooth driver, visit the PC manufacturer's website and download the latest Bluetooth driver from there.

Important:An outdated or incompatible driver is one of the virtually mutual causes of Bluetooth connection problems.

To manually install the Bluetooth commuter:

Go to your PC manufacturer'due south website and download the latest driver. Then do one of the following:

• If you lot downloaded an executable (.exe) file, just double-click the file to run it and install the drivers. That should be all you demand to do.

• If you downloaded private files, and at to the lowest degree one file has an .inf file proper name extension and another has a .sys extension, do the following:

  1. In the search box on the taskbar, blazon Device Director, and and then select Device Manager from the list of results.

  2. In Device Manager, select Bluetooth > the Bluetooth adapter name. (If it's non listed there, check in Other devices.)

  3. Press and agree (or right-click) the network adapter, then select Update driver > Browse my reckoner for driver software.

  4. Select Browse, select the location where the driver files are stored, and so select OK.

  5. Select Next, and follow the steps to install the driver. When the installation is finished, select Close.

  6. Subsequently you've updated the commuter, select the First  button, select Power > Restart if you lot're prompted to restart, and check whether that fixes the connection issue.

If yous don't see the Bluetooth icon, but Bluetooth does announced in Device Manager, attempt to uninstall the Bluetooth adapter and trigger an automatic reinstall. Here'due south how:

1. In the search box on the taskbar, enterdevice manager, then select Device Director from the results.

2. In Device Manager, selectBluetooth. Press and agree (or right-click) the Bluetooth adapter name (which may include the discussion "radio"), and selectUninstall device.

3. Select Starting time , then select Power > Close down .

4. Afterwards your device shuts downward, await a few seconds, and then plow it back on. Windows will endeavour to reinstall the driver.

5. If Windows doesn't reinstall the driver automatically, open Device Manager and selectAction >Scan for hardware changes.

Annotation:You may need to contact your PC or other hardware manufacturer to obtain the latest drivers for your Bluetooth adapter.

If these methods don't set up your Bluetooth problem, employ Windows Feedback Hub to file a bug. This helps Microsoft determine the root cause of this effect.

Include details about what y'all were doing or specific steps you were taking when the bug occurred. For case, if y'all started having Bluetooth problems after updating Windows or changing Windows versions, include this data.

Open Feedback Hub

Note:If your school or workplace manages your device and yous don't encounter the Bluetooth icon, it may exist disabled by your organization. Cheque with your system administrator.

Troubleshoot issues with Bluetooth accessories

If y'all can turn on Bluetooth but are having issues pairing or using a Bluetooth accompaniment, utilize the following methods for troubleshooting mutual problems with Bluetooth accessories.

You should also check your device manufacturer's website, especially if you accept other Bluetooth devices that are working. The device manufacturer volition probably have more detailed, production-specific information and troubleshooting steps.

To get started, select a heading to see more info.

• If you're prompted to enter a PIN to use your device, but y'all don't know the Pivot:

  • Check the device'south documentation for a pin, or look for one on the device itself.

  • Endeavour 0000 or 1234.

• If you're prompted to enter a PIN, but you lot don't see a place to enter ane on your PC's screen, type 0000 on your Bluetooth keyboard and press Enter.

• Try to remove the device, and so pair information technology over again. Your device might be paired, only not continued—Bluetooth keyboards, mice, and pens connect just when necessary.
  To remove a Bluetooth device, select Start  push button, then select Settings > Devices  > Bluetooth & other devices . Select the Bluetooth device that's paired only non working, then select Remove device > Yes. After that, pair the device once more. For more than info on pairing devices, see Connect a Bluetooth device.

If you lot're having issues connecting a Bluetooth audio device or hearing audio:

• Make sure the audio device is within range of your PC.

• Make sure the audio is playing through the Bluetooth device. Select Start , and then select Settings > System  > Sound . InCull your output device, select the Bluetooth device.

• If your device displays as Paired but you can't hear audio, make sure it's connected. Select Offset , then select Settings > Devices  > Bluetooth & other devices . InBluetooth, select the device, and and so select Connect.

• Attempt unpairing, and so re-pairing, the device. To unpair a device, select Start , then select Settings > Devices  > Bluetooth & other devices . Select the Bluetooth device that's paired but not working, then select Remove device > Yes. Later on that, pair the device over again. For more info on pairing devices, see Connect a Bluetooth device.

If your device is connected, simply the audio quality is poor:

• Make sure the audio is playing through the Bluetooth device. Select Start , then select Settings > System  > Sound . InCull your output device, select the Bluetooth sound device.

• Break other things that might exist using Bluetooth, such as file-sharing over Bluetooth. For more than info, see Ready audio problems in Windows.

• Verify that stereo is selected for the Bluetooth device in club to ensure the best quality sound. To do this:

  1. On the right side of the taskbar, click Volume  and and so select the chevron icon to choose a playback device.

  2. Select the Bluetooth device, and make sure the Stereo option is selected. (The lower-audio quality pick is Hands-Free.)
     

  3. If stereo is not available equally an pick, remove the device in Settings  > Devices  > Bluetooth & other devices  and and then re-add together the device. And then, cheque the Volume  panel over again to brand sure that stereo is selected.

If your Bluetooth volume controls no longer work later on you install a Windows update, follow these steps.

Warning:Serious problems might occur if you modify the registry incorrectly. For added protection, dorsum upwards the registry before attempting to alter it.

1. Make sure you lot've installed the latest updates from Windows Update. (A solution for this issue was included in the Oct 24, 2018—KB4462933 (OS Build 17134.376) update for Windows ten version 1803.)

   To check for updates, select Starting time , then become toSettings  >Update & security  >Windows Update  >Check for updates.

2. Manually disable the Accented Book feature by making a change in the registry. To do this, selectStart and typecmd. Right-clickControl Prompt in the Search results and selectRun as ambassador.

3. In the Control Prompt window, type the post-obit control:

   reg add together HKLM\Organization\ControlSet001\Control\Bluetooth\Sound\AVRCP\CT /5 DisableAbsoluteVolume /t REG_DWORD /d i /f

   You may demand to restart Windows for the registry alter to accept issue.

   Notes:

   • To re-enable the Accented Volume feature, blazon the following command in the Command Prompt window:

   • reg add HKLM\Arrangement\ControlSet001\Control\Bluetooth\Audio\AVRCP\CT /five DisableAbsoluteVolume /t REG_DWORD /d 0 /f

File sharing

If you're having problems sharing files over Bluetooth:

• Try using nearby sharing. Learn more than about nearby sharing

• Brand sure Bluetooth is turned on for both the sending and receiving device. For more info, see Share files over Bluetooth.

Note:Nearby sharing is only bachelor on Windows 10, version 1803 and after.

Phones

The PIN should appear on your phone screen or computer screen. Confirm that y'all're seeing the correct PIN on both devices.

Motion controllers

For assistance troubleshooting bug with Bluetooth-connected motility controllers, run across Controllers in Windows Mixed Reality.

Fettle trackers

For help troubleshooting bug with Bluetooth-connected fitness trackers, see your device manufacturer's instructions.

If you've tried the steps in this article or don't see a solution to the trouble, use Windows Feedback Hub to file a bug. This helps Microsoft determine the root cause of this outcome.

Include specific details nearly what you were doing when the bug occurred. For example, if yous started having Bluetooth issues after updating Windows or irresolute Windows versions, include this data.

Open Feedback Hub

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Source: https://support.microsoft.com/en-us/windows/fix-bluetooth-problems-in-windows-723e092f-03fa-858b-5c80-131ec3fba75c

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